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FAQ

Orders and shipping

Why hasn't my order shipped yet?

Orders are processed in 2 to 5 business days. Your order ships as soon as it's ready, and you get a tracking link by email when it leaves.

How long does delivery take?

Delivery starts once your order ships and depends on the carrier and where you are. Your tracking link shows the latest estimate.

How do I track my order?

Use the tracking link in your shipping email. If you can't find it, email support@dunklegendsapparel.com with your order number.

Is shipping free?

Yes, in the US and Canada. Australia and New Zealand is $7.99 and Japan is $4.95. We don't ship to other countries yet.

Will I pay duties or taxes?

Orders shipped outside the United States may be charged import duties or taxes by the destination country. Those are paid by the customer.

Why did my order arrive in more than one package?

Some items ship from different locations. When that happens they arrive separately, each with its own tracking link.

My tracking hasn't moved, or it says delivered and I don't have it.

If tracking shows no movement for 10 business days, or your package arrives damaged, email support@dunklegendsapparel.com with your order number and we'll help.

Can I change or cancel my order?

Email support@dunklegendsapparel.com straight away with your order number. Orders go into processing soon after you place them, so we can't promise a change once processing has started.

Sizing and fit

What size should I order?

Check the size chart on the product page before you order. Most of our tees are unisex. If you're between sizes, size up for a looser fit.

Do you have women's and youth sizes?

Yes. Women's tees, kids tees and a youth hoodie each have their own size chart on the product page.

What if I order the wrong size?

A wrong size is treated as a change-of-mind return. Unworn, unwashed shirts can come back within 30 days. See returns below.

Materials and care

What are your shirts made of?

Each product page lists the fabric for that item.

How do I wash it so the print lasts?

Turn it inside out, wash cold, and tumble dry low or hang it to dry. Don't iron directly on the print and skip the bleach.

Hooping in it

Can I play basketball in a Dunk Legends tee?

You can, but our graphic tees are lifestyle tees, not moisture-wicking performance shirts. They're made for the drive to the game, shootaround, the stands and everyday wear. For a hard run, a lightweight training shirt keeps you drier.

What should I wear to basketball practice?

Something light that lets your arms move freely when you shoot, shorts with room to move, and proper basketball shoes. Save the graphic tee for before and after, or for a casual run.

What is a shooting shirt?

A loose top a team wears over the uniform during warmups. Plenty of teams use matching tees or hoodies the same way.

What's a good gift for a basketball player or coach?

Anything that speaks their language. Our designs are named after dunks, like the tomahawk, the windmill and the 720, so pick the one they'd actually try. Hoodies, track pants and duffle bags work too.

Returns and refunds

What's your return policy?

Unworn, unwashed shirts can be returned within 30 days of delivery. Email support@dunklegendsapparel.com with your order number and we'll reply with the return address. You pay the return shipping. Full details are in our refund policy.

How long does a refund take?

We inspect the shirt when it arrives. If it hasn't been worn or washed, we refund the item price to your original payment method. Shipping costs aren't refunded, and if your order shipped free, the shipping we paid ($4.95 in the US, $8.59 in Canada) comes off the refund.

Can I exchange for a different size?

We don't do direct exchanges. Return the shirt for a refund and place a new order in the size you want.

My order arrived wrong or damaged.

Email support@dunklegendsapparel.com within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund.

I ordered on TikTok Shop. How do I return it?

TikTok Shop orders follow TikTok Shop's return and refund process. Start your return in the TikTok app.

Custom and Earn with us

Can I get a one-off custom piece?

That's TRU Ballers: custom pieces, made to order. They're sold by enquiry only. Email support@dunklegendsapparel.com to start one.

Do you run sales or discount codes?

We don't run sitewide sales.

How can I earn with Dunk Legends?

Share our designs on TikTok and earn 15-50% on every sale, depending on the product line. Apply here.

Payments and contact

What payment methods do you accept?

Visa, Mastercard, American Express and other major cards, plus Shop Pay, Apple Pay and Google Pay. Checkout is handled by Shopify, so we never see your card details.

Do you have a physical store?

No. We're online only, on this site and on TikTok Shop.

How do I contact you?

Email support@dunklegendsapparel.com and we'll get back to you.

Secure Payments

Pay through Shopify's encrypted checkout. We never see your card details.

Free Shipping

Free on every order to the US and Canada.

Easy Returns

30 days on unworn, unwashed shirts. A wrong or damaged item gets replaced free.

Order Tracking

Every order gets a tracking link by email as soon as it ships.